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Letter to residents and families

Royal Commission into Aged Care

Dear residents, families and supporters,

Further to my recent communication regarding the Royal Commission into Aged Care Quality and Safety in Australia, I am writing to advise you that the Royal Commission has now invited submissions from members of the public.

If you would like to bring any issues to the attention of the Royal Commission, you can do so via an online form on its website. The website also contains guidance on how to make a submission.

The Commission can also accept submissions by mail to:

Royal Commission into Aged Care Quality and Safety
GPO Box 1151
SA 5001

A 1800 number is available for people who may not want to make a written submission, but who have information about their experience or knowledge of aged care that they wish to share with the Commission (Ph 1800 960 711).

The Commission will accept submissions until at least the middle of 2019. A date for the closing of submissions will be announced in the second half of next year.

Further, I invite you to contact me directly at any time if you have any particular concerns emerging as a result of the Royal Commission process. You can also find out more and follow the progress of the Royal Commission via its website at

Once again, I would like to assure you that here at Kalyna Care we are fully supportive of this Royal Commission process.

We all want a safe, high quality and high performing aged care system. While the vast majority of Australia’s aged care services and their dedicated staff deliver good quality care, there have been examples of unacceptable failures that must be prevented from happening in the future.

I trust that while this Royal Commission process may be challenging in many ways in the near term, it will be in everyone’s interests as we work together to make Australia’s aged care system better.

Yours sincerely,
Pearl Forrester
CEO – Kalyna Care

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